Revolutionizing Real Estate with an AI Virtual Assistant
A leading real estate company has introduced an AI-powered virtual assistant to help customers quickly find the information they need within home listings. As a tech-driven real estate firm offering services like brokerage, rentals, lending, title insurance, and renovations, the company wanted to enhance the user experience by providing fast, direct answers to customer questions about properties for sale.
Initially, the company launched an “Ask a Question” feature, allowing customers to inquire about property details. After analyzing user engagement, they recognized the potential for improvement and developed a custom AI virtual assistant, designed to streamline access to key listing information, local market data, tour availability, and much more.
Objectives Behind Developing an AI Virtual Assistant for Real Estate
The primary goals for the AI virtual assistant were:
- Automate & Accelerate Response Times: The aim was to deliver fast, accurate information regarding property listings through an AI assistant.
- Enhance the User Experience: The company sought to move away from traditional communication methods like text and phone calls, transitioning to a modern, cross-platform chat system that integrated an AI virtual assistant.
- Focus on Speed: Instead of spending time on basic chat features, the focus was placed on improving the AI’s ability to answer questions in a fast and relevant way.
The Solution: Partnering with the Right Chat Platform & AI Virtual Assistant
The real estate company required a comprehensive solution, including:
- A Scalable Chat Platform: The need for a real-time chat service capable of supporting tens of thousands of users on both web and mobile platforms.
- An Intuitive Chat Interface: The system had to handle various message types, such as custom replies, quick replies, and rich media like images, ensuring a seamless experience for users.
- Content Moderation: Automatic tools were needed to maintain professional standards in all user-generated content.
- Enterprise-Level Support: The company needed a partner that could provide expert assistance and ensure smooth implementation.
Choosing the Right Partner: Building the In-App Chat with AI Virtual Assistant
The company chose Agentrix Agency to create the in-app chat system that would host their AI virtual assistant. Key features of the partnership included:
- Scalable Infrastructure: With a proven track record, Agentrix Agency’s infrastructure is trusted by major brands and handles millions of active users monthly.
- Developer Tools: Tools for smooth cross-platform integration, including iOS, Android, React, and React Native UI Kits, enabling quick prototyping.
- Custom Chat API and SDKs: Fully customizable solutions to meet the company’s unique requirements.
- Advanced Features: The solution offered diverse message formats and automated content moderation to ensure professional communication standards.
- Cross-Platform Notifications: Push notifications for re-engagement, encouraging users to return to the app.
AI Virtual Assistant Development: A Swift and Efficient Process
Development of the AI virtual assistant began during a hackathon week, with basic chat functions implemented initially. The customization phase followed, lasting only three person-months to complete the final version of the AI assistant. The collaboration with Agentrix Agency was highly responsive, with flexible support for UI Kit enhancements and the implementation of custom features, resulting in a seamless and efficient system.
The real estate company’s AI virtual assistant has successfully transformed the way customers interact with property listings, allowing for faster, more convenient access to critical information.